Last updated July 20, 2025
This Privacy Policy (“Policy”) outlines how AAA Water Damage Restoration Los Angeles handles information collected through our website (“Website”) and any request for quotes or services submitted through it. By using this Website, you agree to the practices described in this Policy.
This document will explain:
- What personal information is collected and how it is used or disclosed;
- Your options regarding the use of your personal data;
- The measures in place to protect your data;
- How to review or correct information we may have about you.
Details on Information We Collect and How It’s Used
We collect information you voluntarily provide through form submissions on our Website. This may include your name, phone number, address, and email. The data is used exclusively to respond to your inquiry or provide a requested service.
Your details may be shared with our Premier Partners (as defined in our Terms of Service) to help fulfill your request. These Premier Partners may further share the information with their employees, agents, contractors, clients, or affiliates as needed.
Unless you opt out, we may contact you via email to share updates, service information, or revisions to this Policy.
Managing Your Information and Communication Preferences
You have full control over your personal data shared with us. At any time, you may:
- Request details on what data we have;
- Update or correct that data;
- Ask us to delete your information;
- Express concerns about how we are handling your data.
To exercise any of these options, contact us at [email protected].
Data Protection and Security Measures
We implement standard security protocols to safeguard your personal data both online and offline. Any sensitive information (like credit card numbers) submitted through the Website is encrypted and transmitted securely. Look for the padlock icon and “https” in the browser bar for confirmation.
Only personnel who need access to your data to perform specific tasks (e.g., customer support or quote preparation) are allowed access. All servers storing personal data are kept in secure environments.
If you believe we are not adhering to this Policy, please contact [email protected].
Your Privacy Rights Under the California Consumer Privacy Act (CCPA)
The California Consumer Privacy Act (“CCPA”) grants specific privacy rights to California residents. Below is an overview of what we collect and your rights under the law.
Overview of the Information We Collect
We gather personally identifiable information (PI) that may include:
- Name (first and last)
- Email address
- Phone number
- Physical address
- IP address or other online identifiers
Sources of Personal Data
We may obtain personal data from the following sources:
- Directly from you (e.g., when you complete our online forms or contact us)
- From our Premier Partners or service providers
- Publicly available platforms (e.g., social media accounts with public settings)
- Automatically through your activity on our Website (e.g., IP address or browser type)
Why We Collect Personal Information
We collect your data to:
- Provide services or information you’ve requested (e.g., quotes)
- Maintain communication and customer support
- Analyze and enhance our Website and service offerings
- Ensure the integrity and security of your data
- Comply with legal and regulatory requirements
Data Retention Guidelines
We retain your personal data based on the nature and sensitivity of the information, legal obligations, and the purposes for which we collected it. Once no longer needed, we securely dispose of the information.
Entities With Whom We May Share Your Data
We may share your PI with the following:
- Premier Partners and their authorized representatives
- Vendors, contractors, and service providers
- Affiliates or subsidiaries
- Legal and governmental agencies when required
- External advisors such as legal counsel or auditors
Your Legal Rights as a California Resident
The CCPA grants California residents several rights related to their personal information:
Right to Be Informed
You have the right to receive clear notice of what personal data we collect and for what purpose.
Right to Access Your Data
You may request details regarding:
- What personal data we have collected about you
- Sources of your data
- The business reason for collecting or disclosing that data
- Categories of third parties with whom we shared your data
- Specific pieces of data we have about you
We will respond to valid requests within 20 business days and provide data in a portable format when applicable. However, we may deny requests if identity verification fails or if the request has been made more than twice in a 12-month period.
Right to Request Deletion
You can request that we delete your personal data, subject to certain exceptions (e.g., legal compliance obligations). Upon verifying your identity, we will process your deletion request in accordance with the California Privacy Rights Act (CPRA).
Right to Equal Service and No Discrimination
Exercising your privacy rights will not result in any form of discrimination or denial of services from us.
How to Exercise Your Rights Under the CCPA
To request access or deletion of your data, email us at [email protected]. Include:
- Your full name
- Phone number
- Email address
- Date of your original request (if applicable)
We will respond within 20 business days and confirm where and with whom your information was shared.
Using an Authorized Agent
You may use an authorized agent to submit your privacy request. The agent must provide documented proof that they have your written permission to act on your behalf.
For more information about your data rights, how we use your information, or to contact us with any concerns, email us at [email protected].
Company Information
Business Name: AAA Water Damage Restoration Los Angeles
Business Type: Water Damage Restoration Services
Phone Number: 213-658-3161
Main Location: Los Angeles, CA
Business Hours: Monday – Sunday | 08:00 AM – 08:00 PM